SURVEYS & ASSESSMENTS

Enterprise ITAD Maturity Assessment: Benchmark Your ITAD Strategy

This Enterprise ITAD Maturity Assessment is designed to help you evaluate your organization’s IT asset disposition (ITAD) practices across key areas such as security, compliance, sustainability, and operational efficiency. By completing this assessment, you’ll gain insights into where your ITAD strategy stands and identify opportunities for improvement.

Your privacy is our priority. All responses are strictly confidential, and we do not collect any personally identifiable information. Your answers will not be shared individually but will contribute to an aggregated industry benchmark.

The assessment takes approximately 5-7 minutes to complete and will provide valuable perspective on how your ITAD approach compares to industry best practices.

Take the next step in optimizing your ITAD strategy today!

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Enterprise ITAD Maturity Assessment

Objective: Assess the foundational policies, internal governance, and strategic alignment of ITAD within the enterprise.

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Section 1: ITAD Governance & Strategy

Objective: Assess the foundational policies, internal governance, and strategic alignment of ITAD within the enterprise.

Q1: Does your organization have a formal, documented ITAD policy aligned with overall corporate strategy and compliance requirements?*

A) No formal policy exists

B) An informal or outdated policy exists but lacks comprehensive coverage.

C) A formal policy exists, but it’s reviewed infrequently

D) A formal, regularly reviewed, and updated policy exists, aligned with corporate objectives.

Q2: Are key stakeholders (IT, Finance, Compliance, ESG, Security, Legal, Operations) involved in shaping and reviewing the ITAD policy?*

A) No stakeholder engagement

B) Minimal input from select departments only

C) Stakeholders are consulted sporadically

D) All relevant stakeholders actively participate in developing and updating the ITAD policy

Q3: Does senior management champion and provide budget/resources for ITAD initiatives?*

A) No executive sponsorship; ITAD is ad hoc

B) Limited executive awareness but minimal budgeting or resources

C) Some management support, but funding is not guaranteed

D) Clear executive sponsorship, with allocated budget and dedicated resources for ITAD

Section 2: Asset Lifecycle & Inventory Management

Objective: Evaluate how your organization tracks IT assets throughout their lifecycle to enable efficient disposition.

Q4: How comprehensive and up-to-date is your organization’s IT asset inventory?*

A) No formal inventory system

B) Incomplete or outdated asset lists

C) Asset inventory exists, updated periodically

D) Real-time, fully maintained asset inventory with detailed fields (make, model, serial, assignment).

Q5: At what point in the asset lifecycle do you identify assets for decommissioning and ITAD?*

A) Only when assets break or are discovered incidentally

B) Ad hoc identification, typically post-warranty

C) Annual or semi-annual assessments to flag end-of-life assets

D) Proactive, scheduled lifecycle management identifies retirement candidates regularly (quarterly or more).

Q6: Do you have established criteria for deciding whether assets should be recycled, refurbished, or donated?*

A) No defined criteria; decisions are ad hoc

B) Basic guidelines but no formal documentation.

C) Documented criteria focusing on functionality and compliance requirements

D) Formal, well-documented criteria that consider functionality, resale value, ESG, and compliance.

Section 3: Vendor Selection & Management

Objective: Assess how your organization selects, oversees, and audits external ITAD vendors or recyclers.

Q7: What process do you use to evaluate and select ITAD service providers?*

A) Vendors chosen purely on cost; no formal evaluation.

B) Some minimal due diligence (references, quick certification check).

C) Formal RFP with security/compliance criteria included.

D) Comprehensive vendor selection with RFP, site audits, financial & compliance checks, references, and contract negotiations.

Q8: Do you verify that your ITAD vendor holds relevant certifications (R2, e-Stewards, ISO 27001, SOC-2) and meets data protection requirements (GDPR, HIPAA)?*

A) No verification of certifications.

B) Vendor states certifications; no official documentation or audit.

C) Basic verification of main certificates.

D) Formal verification of all relevant certifications, plus periodic compliance audits.

Q9: Do you maintain Service Level Agreements (SLAs) or contracts that outline responsibilities, security measures, and reporting requirements for your ITAD vendor?*

A) No formal contracts beyond basic T&Cs.

B) Simple contract lacking details on data security, chain of custody, or liability.

C) SLA exists but not regularly reviewed or enforced.

D) Comprehensive SLA detailing roles, liability, data protection, chain-of-custody, and reporting, with periodic reviews.

Q10: How frequently do you audit or review your ITAD vendor(s) for compliance, performance, and security?*

A) No audits or reviews.

B) Reviews only occur if a major issue arises.

C) Annual reviews are conducted.

D) Regular (annual) plus unannounced audits are conducted, covering documentation, site visits, and performance metrics.

Section 4: Data Security & Compliance

Objective: Evaluate how your organization tracks IT assets throughout their lifecycle to enable efficient disposition.

Q11: How does your organization ensure data sanitization or destruction of end-of-life IT assets?*

A) No formal data wiping procedures.

B) Basic data deletion (e.g., factory reset) without verification.

C) Standard wiping (NIST 800-88 or DoD 5220.22-M) performed by vendor with logs.

D) Documented, certified data destruction with verification audits and chain-of-custody records

Q12: Are internal stakeholders (IT security, legal, compliance) engaged in the data destruction process?*

A) Not involved; data destruction is left to vendor.

B) Minimal oversight from internal security if issues arise.

C) Key security teams sign off on destruction logs.

D) A cross-functional approach ensures multi-department sign-off, logging, and auditing for each batch of disposed assets.

Section 5: Chain of Custody & Logistics

Objective: Evaluate how IT assets are tracked and transported from the organization to the ITAD vendor (and possibly beyond).

Q13: Does your organization have a formal incident response plan for data breaches or compliance failures related to ITAD?*

A) No formal plan.

B) Ad hoc handling if a breach occurs.

C) Written plan with defined escalation steps.

D) Comprehensive incident response plan including immediate vendor collaboration, data forensics, regulatory reporting, and post-mortem reviews.

Q14: How is the chain of custody tracked once assets leave your organization’s premises?*

A) No record once the vendor picks up assets.

B) Basic forms or vendor-supplied shipping documents.

C) Vendor provides chain-of-custody logs that are reviewed upon completion.

D) Detailed chain-of-custody with item-level tracking, tamper-evident seals, real-time updates, and final client confirmation.

Q15: Does your organization oversee or verify secure transportation (e.g., GPS tracking, locked vehicles, sealed containers) for high-risk or data-bearing devices?*

A) No oversight or verification of vendor’s transportation security.

. B) Basic vendor security claims but no formal checks.

C) Vendor security logs are reviewed post-transport.

D) Security protocols (GPS tracking, sealed trucks) are mandated in contracts; the vendor must supply evidence of compliance.

Section 6: Sustainability & ESG

Objective: Evaluate how your organization tracks IT assets throughout their lifecycle to enable efficient disposition.

Q16: Does your organization track and report environmental metrics (e.g., carbon footprint, landfill diversion) from ITAD activities?*

A) No tracking or reporting of environmental impact.

B) Some tracking (e.g., recycled weights) upon vendor request.

C) Annual ESG reporting includes basic ITAD impact data.

D) Robust tracking of carbon emissions avoided, landfill diversion, and resource recovery, integrated into corporate ESG reports.

Q17: Are social responsibility aspects (e.g., donation programs, bridging the digital divide) included in your ITAD approach?*

A) No donation or social programs.

B) Occasional ad hoc donations without formal process.

C) Regular donation programs for certain asset categories (e.g., older laptops).

D) Formal donation strategy that partners with nonprofits or schools, ensuring data security and compliance.

Section 7: Financial & Value Recovery

Objective: Determine how the organization manages the financial aspects of ITAD, including cost optimization and resale benefits.

Q18: Do you calculate total cost of ownership (TCO) or potential resale value when planning IT asset refreshes?*

A) No TCO or resale analysis; decisions are purely needs-based.

B) Basic cost considerations but no formal resale or buyback analysis.

C) Partial TCO analysis that includes potential ITAD offset.

D) Comprehensive TCO approach factoring in trade-in, buyback, or remarketing to optimize refresh cycles.

Section 8: Continuous Improvement & Auditing

Objective: Assess your organization’s internal processes for review, improvement, and auditing of ITAD-related practices.

Q19: Does your organization receive detailed financial statements or revenue-share reports from the ITAD vendor for resold assets?*

A) No financial reporting from vendor.

B) Lump-sum or sporadic rebates without itemized breakdown.

C) Itemized resale statements provided upon completion.

D) Detailed, item-level remarketing reports indicating final sale price and revenue share, tracked over time.

Q20: Does your organization perform internal ITAD compliance and process audits?*

A) No internal audits.

B) Only if a major issue arises.

C) Annual audits with partial scope.

D) Regular (annual) plus spot audits on policy, vendor performance, security, chain-of-custody, and ROI.

Section 9: Stakeholder Communication & Training

Objective: Assess how the organization educates employees and communicates ITAD responsibilities across departments.

Q21: Is there a formal continuous improvement (CI) framework (e.g., Lean, Six Sigma, PDCA) for refining ITAD processes?*

A) No structured improvement methodology.

B) Ad hoc improvements only. .

C) Some continuous improvement projects with partial documentation.

D) Dedicated CI framework for ITAD with defined KPIs, data-driven analysis, and ongoing iterative improvements.

Q22: How are employees educated about ITAD policies, data security, and disposal procedures?*

A) No formal training; employees handle disposal as they see fit.

B) One-time training with no refreshers.

C) Periodic training for IT staff, with limited coverage for end users.

D) Regular training & awareness for all staff, including role-based instructions and annual refreshers.

Q23: Do departmental managers have clear accountability for ensuring asset disposition compliance (e.g., returning end-of-life assets on time, verifying data erasure)?*

A) No formal accountability; managers aren’t involved.

B) Partial accountability but lacks clear metrics or consequences.

C) Managers are instructed to oversee IT asset disposal.

D) Formal accountability with documented metrics, sign-off requirements, and departmental reporting to central IT.

Section 10: Customer Reporting & Feedback

Objective: Evaluate how the organization internally reports ITAD outcomes and uses feedback loops.

Q24: Does your organization track satisfaction or feedback from internal users (e.g., employees, department heads) on the ITAD process?*

A) No user feedback mechanism.

B) Occasional complaints or feedback are recorded, but no structured approach.

C) Surveys or feedback forms after major disposal cycles.

D) Structured feedback system where all stakeholders can log requests, improvements, and experiences, feeding into CI.

Q25: Are ITAD outcomes (e.g., cost savings, revenue from resale, ESG achievements) regularly reported to senior leadership?*

A) No formal reporting beyond basic finance line items.

B) Minimal mention in broader IT reports.

C) Periodic management updates on cost savings or compliance achievements.

D) Regular leadership reports highlighting cost recovery, compliance, ESG gains, and strategic alignment.

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DALL·E 2025-03-10 16.53.42 - A futuristic black and white digital landscape illustrating the Enterprise Technology Maturity Model. The image features a multi-layered, glowing stai

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SURVEYS & ASSESSMENTS

Enterprise ITAD Maturity Assessment: Benchmark Your ITAD Strategy

Restoring Assessment Form

Enterprise ITAD Maturity Assessment

Optional Section

This first section is optional. It is meant for you to receive your assessment's results or save them for future updates. You are not required to name your organization, and you may use an non-corporate email such as gmail to maintain your privacy. Please read our privacy policy.

Section 1: ITAD Governance & Strategy

Objective: Assess the foundational policies, internal governance, and strategic alignment of ITAD within the enterprise.

Section 2: Asset Lifecycle & Inventory Management

Objective: Evaluate how your organization tracks IT assets throughout their lifecycle to enable efficient disposition.

Section 3: Vendor Selection & Management

Objective: Assess how your organization selects, oversees, and audits external ITAD vendors or recyclers.

Section 4: Data Security & Compliance

Objective: Evaluate how your organization tracks IT assets throughout their lifecycle to enable efficient disposition.

Section 5: Chain of Custody & Logistics

Objective: Evaluate how IT assets are tracked and transported from the organization to the ITAD vendor (and possibly beyond).

Section 6: Sustainability & ESG

Objective: Evaluate how your organization tracks IT assets throughout their lifecycle to enable efficient disposition.

Section 7: Financial & Value Recovery

Objective: Determine how the organization manages the financial aspects of ITAD, including cost optimization and resale benefits.

Section 8: Continuous Improvement & Auditing

Objective: Assess your organization’s internal processes for review, improvement, and auditing of ITAD-related practices.

Section 9: Stakeholder Communication & Training

Objective: Assess how the organization educates employees and communicates ITAD responsibilities across departments.

Section 10: Customer Reporting & Feedback

Objective: Evaluate how the organization internally reports ITAD outcomes and uses feedback loops.

Your form has been submitted

Boost Your ITAD Program | Free Consultation

Compliance Standards LLC

Contact

(754) 229.0095inquiries@Compliance-Standards.com

Offices

(754) 229.0095
inquiries@
Compliance-Standards
.com